After a conference, Training Resources will update attendance, and verify that payment for registration and CEUs has been received.  This process will be completed within 45 business days following the conference date.  After this time, participants may log on to the website and print certificates free of charge.  For convenience, most conference certificates will be available online at Training Resources.  Some CEU certificates are sent directly to participants from their governing body and are not available online.  There is a $15 processing fee for each replacement CEU certificate.

PAYMENT
Registrations with payment are taken on a first-come, first-served basis.  All fees, including CEUs must be paid in full by the day of the conference; individuals are responsible for payment of registration and CEU fees the day of the conference if payment or purchase order has not been received.  Training Resources reserves the right to suspend a participant’s registration for future conferences if payments for previous conference have not been received. 

CANCELLATION OR ILLNESS
There is a $15.00 processing fee for cancellations received prior to the posted registration deadline.  If payment has been received you will be refunded the amount minus the $15.00 processing fee.  NO refunds for cancellation or illness will be made after the posted registration deadline.  Persons who pre-register but DO NOT attend the conference are responsible for payment of the full amount of the conference registration fee. 

CONFIRMATION
Confirmation will be emailed to those who register by the deadline and provide a valid email address.  Participants should pay particular attention to confirmation letters as specific directions, cancellation information or prerequisites for conferences may be included. 

REGISTRATION DEADLINES
Conference registration deadlines are provided for each training. Registration received after the deadline will not be guaranteed and will be assessed a late registration fee. 

PARTICIPANT NUMBERS
Conference registration may be limited.  Training Resources reserves the right to cancel or reschedule trainings if the minimum number of participants is not met. 

EQUAL EMPLOYMENT OPPORTUNITY, AFFIRMATIVE ACTION & ACCOMMODATION POLICY
Training Resources does not discriminate in their education programs and activities on the basis of race, national origin, color, religion, sex, age, or disability. Individuals with disabilities are encouraged to attend. If you are a person with a disability and require an accommodation in order to participate in a program, please contact Training Resources at 515.309.3315 prior to the registration deadline of each conference.

Persons with special dietary needs should contact Training Resources directly by the registration deadline. Every effort will be made to accommodate requests.

TEMPERATURE CONTROL
Please read carefully: Training Resources strives to provide a clean and comfortable training environment.  However, it is not always possible to maintain a training room temperature that is comfortable for every participant.  Please dress appropriately and be prepared to adapt to a training room temperature that may be too cold or too warm for some individuals’ personal comfort.

SMOKING
All Training Resources events are smoke-free.  Please respect the other conference participants and site hosts by using designated areas and standing away from the entrance to the site. 

ICN
Training Resources occasionally uses the Iowa Communications Network for training opportunities.  Training Resources reserves ICN sites based on availability and cost.  To request an additional ICN site be added to a conference, contact Training Resources.